PAIA manual.

1. What this manual is for

PAIA gives you the right to ask for records held by a private body where you need them to exercise or protect a right. This manual tells you what records ChanEight Holdings (Pty) Ltd holds, how to ask for them, and what it costs. It also covers how personal information is processed, as the Protection of Personal Information Act 4 of 2013 (“POPIA”) requires.

2. Company details

• Name: ChanEight Holdings (Pty) Ltd, trading as The Pipeline Fixer
• Registration number: 2021/012305/07
• Head of the private body and Information Officer: Chanel Greeff, director
• Information Officer registration number (Information Regulator): 2026-067960
• Registered address (postal and street): 19 Bafadi Street, Norkem Park, Kempton Park, 1618, South Africa
• Phone: +27 74 251 6537
• Email: help@thepipelinefixer.com
• Website: thepipelinefixer.com

There are no Deputy Information Officers.

3. The Information Regulator’s guide

The Information Regulator publishes a guide on how to use PAIA and POPIA, in each official language. You can get it from the Regulator’s website (inforegulator.org.za) or ask the Regulator directly:

Information Regulator, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
enquiries@inforegulator.org.za

A copy is also available from me on request, at no charge.

4. Records available without a request

These are open to anyone, with no PAIA request needed:

• Everything published on thepipelinefixer.com, including prices, service descriptions, case studies and the free templates
• The privacy notice and terms
• This manual

5. Records kept under other laws

Some records are kept because the law requires them, and may be available under that law:

• Companies Act 71 of 2008
• Income Tax Act 58 of 1962 and Tax Administration Act 28 of 2011
• Value-Added Tax Act 89 of 1991, if and when the company is VAT-registered
• Protection of Personal Information Act 4 of 2013
• Electronic Communications and Transactions Act 25 of 2002
• Promotion of Access to Information Act 2 of 2000

6. Records the company holds

• Company records: incorporation documents, memorandum of incorporation, CIPC filings, share register, resolutions
• Financial and tax records: accounting records, bank statements, invoices, receipts, tax returns and SARS correspondence
• Client records: proposals, statements of work, agreements, invoices, correspondence, call notes and recordings made with consent, and the work delivered
• Enquiry and lead records: form submissions, leak check write-up requests, booking details and correspondence with people who have been in touch or been contacted
• Supplier records: agreements and correspondence with service providers
• Website and marketing records: website content, analytics reports, advertising records and published material

Listing a category does not mean every record in it will be released. Access depends on the grounds in section 8 below.

7. How personal information is processed (POPIA)

• Purpose: to answer enquiries, deliver and invoice client work, keep business and tax records, understand how the website is used, and contact prospective clients as described in the privacy notice.
• Whose information: website visitors, people who send a form or book a call, clients and their staff, prospective clients, and suppliers.
• What information: names, business names, job titles, business contact details, correspondence, form and leak check answers, call recordings made with consent, invoicing details, and website usage data. No special personal information is intentionally collected.
• Who receives it: the service providers named in section 5 of the privacy notice, which process it on the company’s instructions, and anyone the law requires it to be given to.
• Cross-border transfers: several of those providers store information in the United States, the European Union or Singapore. Section 6 of the privacy notice explains how those transfers are protected.
• Security: encrypted connections, access limited to the Information Officer, reputable providers with their own security safeguards, and records deleted when no longer needed.

8. How to request a record

1. Complete Form 2, the prescribed request form, available from the Information Regulator’s website or from me on request.
2. Email it to help@thepipelinefixer.com, or post it to the registered address in section 2.
3. Give enough detail for the record to be identified, and say which right you need it for.
4. Fees are those prescribed in the PAIA Regulations. If a request fee or access fee applies, I’ll tell you the amount before any work starts.
5. You’ll have a decision within 30 days. If the request is large or needs others to be consulted, that can be extended once, by up to 30 days, and I’ll tell you why.

A request can be refused only on the grounds PAIA sets out, for example to protect another person’s personal information, commercial information of a third party, confidential information, or legally privileged records. If a request is refused, I’ll give reasons.

9. If you’re not happy with the answer

You can complain to the Information Regulator within 180 days of the decision, using its Form 5:

PAIAComplaints@inforegulator.org.za

You can also apply to court.

10. Where this manual is available

On this website at /paia/, and on request by email. It is updated when the records or processing it describes change.