Privacy notice & POPIA.

1. Who I am

The Pipeline Fixer is my sales operations consultancy. I’m Chanel Greeff, based in South Africa. It is run through ChanEight Holdings (Pty) Ltd (registration number 2021/012305/07). For the purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), ChanEight Holdings (Pty) Ltd, trading as The Pipeline Fixer, is the responsible party for the personal information collected through this website.

Contact: help@thepipelinefixer.com
Registered address: 19 Bafadi Street, Norkem Park, Kempton Park, 1618, South Africa. This is the company’s registered address, used for legal notices; it isn’t where the work happens.
Information Officer: Chanel Greeff, registered with the Information Regulator (registration number 2026-067960). Reach me at the same email address.
My PAIA manual explains what records I hold and how to ask for them.

2. Information I collect

When you use this site, I may collect:

• Contact details you give me directly: your name, business name, email address, and any message you send through a form on this site, by email or by WhatsApp.
• Leak check responses: your setup, your answers to the ten questions, the four numbers you enter (leads a month, deal value, close rate and the share that goes quiet, plus any optional research inputs), and the result they produce. The result is shown on screen without asking for anything. Your answers stay in your browser unless you choose to ask for the longer write-up, which needs a name and an email address; only then is anything sent to me.
• Download requests: the name, email and business you give to unlock the free template downloads.
• Where you came from: each form you send carries a short note of how you reached the site (the site or campaign that referred you, the page you landed on and the date), so I know which channels bring real enquiries. The earliest visit is only remembered if you’ve allowed analytics; otherwise the note covers this visit alone.
• Technical and usage information collected automatically: your IP address, browser and device type, and how you interact with this site, via cookies and similar technology (see “Cookies & tracking” below).

If I contacted you first: I sometimes find business contact details in public sources such as company websites and LinkedIn, and contact you once to ask whether you’d like to hear how I could help. If you say no, or don’t reply, I don’t contact you again about it, and I keep a note of your no so it sticks.

I don’t intentionally collect any special personal information (such as health, religious belief, or biometric data) through this site.

3. How I use your information

• Respond to enquiries sent through a form, email, or WhatsApp
• Send the leak check write-up you asked for
• Follow up once on a template download to ask how it went
• Keep a record of our correspondence, for my own business records
• With your consent, follow up about my services if you’ve expressed interest

I don’t sell your information, and I don’t use it for anything beyond what’s described here.

4. My legal basis for processing

I process your personal information because you’ve given consent by submitting a form on this site, because it’s necessary to take steps at your request before entering into a service agreement (for example, responding to a project enquiry), or because I have a legitimate interest in keeping accurate records of enquiries and client communication, an interest I’ve weighed against your right to privacy.

Analytics and advertising measurement that store anything on your device stand on consent alone. Nothing of that kind runs until you allow it, and you can change that choice at any time (see “Cookies & tracking” below). One cookieless tool counts visits without storing anything on your device; it runs on my legitimate interest in knowing how the site is used, and section 8 explains it.

5. Who I share your information with

I don’t sell your personal information and I don’t share it with third parties for their own purposes. I rely on a small number of service providers (“operators” under POPIA) who process information on my behalf, under contract and on my instructions:

• Netlify, Inc. hosts this website and receives every form submission. Netlify stores a copy of each submission (your name, email, message, and any leak check result you send) in its form dashboard, on servers in the United States, and emails a copy of each submission to me.
• HubSpot, Inc. is the CRM where I keep track of enquiries. When you submit a form, your name, email address, and any phone number and company you gave are copied from Netlify into HubSpot as a contact record, on HubSpot’s servers in the European Union, together with which form you used and how you found the site (the channel, such as a search engine or LinkedIn, and the first page you landed on). If you write me a message, hold a price, or ask for your leak check write-up, that message, the price you held, or your leak check answers and result go there too, as a note on your record. Nothing else from the form goes there, and HubSpot does not email you on my behalf.
• No bulk email provider. If you ask for the leak check write-up, your name, email and result reach me through Netlify and I write back myself, from my own email. There is no mailing platform holding you as a contact record, no list, and nothing to unsubscribe from. If that changes I will name the provider here before it starts.
• Google LLC provides Google Tag Manager and Google Analytics, which I use to understand how the site is used, only if you allow it (see “Cookies & tracking” below).
• Meta Platforms, Inc. provides the Meta Pixel, which tells me whether someone who saw one of my Facebook or Instagram ads went on to visit or book a call. It only loads, and only records anything, if you allow it.
• Ahrefs Pte. Ltd. provides Ahrefs Web Analytics, a cookieless visit counter that runs on every visit (see “Cookies & tracking” below).
• Notion Labs, Inc. holds my working lead and client records, including anything you send me once I’ve added it to my own records.
• Domains.co.za hosts my business email, on servers in South Africa, so it holds our email correspondence.
• Fathom Video, Inc. and Wispr: if you agree at the start of a call to it being recorded, the recording, transcript and notes are processed by one of these. I ask every time, and a call is never recorded without your yes.
• Calendly LLC: if you book a call, the name, email and any details you enter are collected by Calendly on servers in the United States.
• WhatsApp (Meta Platforms): if you choose to message me on WhatsApp rather than use a form, that conversation is carried and stored by WhatsApp under Meta’s own privacy terms.

Beyond these, I share your personal information only where the law requires it, or where it’s necessary to establish or defend a legal claim.

6. Cross-border transfers

Some of the providers above are based outside South Africa, so your information will be transferred across borders. Specifically: form submissions, including anything you send with a leak check write-up request, are received and stored by Netlify in the United States, and the contact details from them are kept in HubSpot in the European Union; Calendly bookings are processed in the United States; if you allow analytics or ad measurement, Google processes that data in the United States and the European Union, and Meta in the United States; Ahrefs processes visit counts in Singapore; my working lead records sit with Notion in the United States; and call recordings you agree to are processed by Fathom and Wispr in the United States. My email stays in South Africa.

Section 72 of POPIA permits these transfers where the recipient is bound by an agreement providing an adequate level of protection. Each of these providers is contractually committed, through its data processing terms, to protect your information to a standard consistent with POPIA’s requirements. If you’d rather your information didn’t leave South Africa, email or WhatsApp me directly instead of using the forms on this site.

7. How long I keep it

How long I keep your information depends on how we know each other:

• Clients: five years after the engagement ends, because tax and company law require business records to be kept that long.
• Enquiries that didn’t become work (forms, leak check write-ups, bookings, template downloads): two years from your last contact with me.
• People I contacted first who didn’t reply or said no: twelve months, after which I delete the record. If you said no, I keep only your name and email on a do-not-contact list, so I never contact you again by mistake.

You can ask me to delete your information sooner, unless the law requires me to keep it.

Because a copy of each form submission also sits in Netlify’s form dashboard and your contact details in HubSpot, if you ask me to delete your information I delete it from both as well as from my own records.

8. Cookies & tracking

Nothing that stores anything on your device for measurement runs until you say so. On your first visit a bar at the bottom of the page asks whether I may use Google Analytics and the Meta Pixel. Until you answer, and permanently if you answer no, Google Analytics is switched off through Google’s consent mode and sets no cookies, and the Meta Pixel is not loaded at all. If you allow it, Google Tag Manager loads Google Analytics, which sets cookies telling me which pages people read and which of them lead to a conversation, and the Meta Pixel tells Meta that a visit or booking came from one of my ads. These may record your IP address, the pages you visit and the site you arrived from. If you’ve said yes and then send me a form, a scrambled (hashed) copy of your email address goes to Google so a conversion can be counted; if you’ve said no, it isn’t sent.

One thing runs whatever you choose: Ahrefs Web Analytics counts visits and the pages they reach. It sets no cookies and stores nothing on your device, and it receives only what any web request carries, such as your IP address and browser type. If you’d rather it didn’t count you, email me and I’ll tell you how to block it in your browser.

Your answer is remembered in your browser’s local storage, not in a cookie, and it never leaves your device. Change your cookie choice — that link reopens the bar. Clearing your browser’s site data for this site also clears the answer, and you will be asked again.

Two small things are kept in your browser whatever you choose, because they’re part of what you asked for: after you unlock the free templates, a note that they’re unlocked so you don’t have to fill the form in again; and, for the length of one visit, a note of whether you arrived from an ad. Neither leaves your device.

Some things happen whatever you choose, because they are how the page reaches you rather than how I measure it. Netlify, as my host, processes standard server request data such as your IP address in order to serve the site and filter spam. The typefaces on this site are served from my own host, not from Google Fonts.

Following a link off this site hands you to whoever is on the other end, under their own terms. That applies to Calendly, to WhatsApp, and to the free industry trackers, which are Google Sheets: opening one takes you to Google, where making your own copy needs a Google account and is between you and Google. I am not told who copies them. The monday.com link on this site is an affiliate link: following it passes a partner code to monday.com so that a signup can be credited to me, and monday.com and its referral partner set their own cookies to record that. The Wispr Flow link works the same way: it carries a referral code, and Wispr sets its own cookies to record it. Each is labelled wherever it appears, I receive no personal information about you from either, and neither costs you anything extra.

You can also control or delete cookies through your browser settings, though blocking them may affect how parts of this site work.

9. Your rights under POPIA

• Ask me to confirm what personal information I hold about you, and access it
• Ask me to correct or update information that’s inaccurate or out of date
• Ask me to delete or destroy personal information I no longer have a legal basis to hold
• Object to me processing your information, including for direct marketing
• Withdraw consent you’ve previously given, at any time
• Lodge a complaint with the Information Regulator if you believe I’ve handled your information unlawfully

If you’re in the UK, you have the equivalent rights under the UK GDPR, and you can complain to the Information Commissioner’s Office (ico.org.uk). I’ll acknowledge any privacy complaint within 30 days.

To exercise any of these rights, email help@thepipelinefixer.com. Email is the fastest route and the one I check every day. If you prefer to write, post to the registered address in section 1, and allow for the post.

10. Security

I take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access and misuse. This site is served over an encrypted connection, form submissions are transmitted over HTTPS, and I rely on the security safeguards of the providers listed in section 5 for the information they process on my behalf. No payment details are collected on this site. No method of transmission over the internet is completely secure, but I work to protect your information appropriately.

11. Children’s information

This site isn’t directed at children, and I don’t knowingly collect personal information from anyone under 18. If you believe a child has provided me with personal information, please contact me and I’ll delete it.

12. Changes to this notice

I may update this notice from time to time, for example if my use of your information changes or the law requires it. The date at the top shows when it was last updated.

13. Contact me

Chanel Greeff, ChanEight Holdings (Pty) Ltd t/a The Pipeline Fixer
19 Bafadi Street, Norkem Park, Kempton Park, 1618, South Africa
help@thepipelinefixer.com

Email is the quickest way to reach me. Legal notices can also go to the registered address above.

14. Complaints: the Information Regulator

If you’re not satisfied with how I’ve handled your personal information, you have the right to lodge a complaint with South Africa’s Information Regulator:

The Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Email: POPIAComplaints@inforegulator.org.za

Complaints use the Regulator’s Form 5, sent to that address or through its eServices portal.