Terms of service & disclaimers.

1. Who you are dealing with

The Pipeline Fixer is the trading name of ChanEight Holdings (Pty) Ltd, a South African private company (registration number 2021/012305/07), run by Chanel Greeff, its director. Registered address, for legal notices: 19 Bafadi Street, Norkem Park, Kempton Park, 1618, South Africa. Everything else goes to help@thepipelinefixer.com or +27 74 251 6537. Where these terms say “I” or “me”, they mean that company acting through me. Where they say “you”, they mean the business engaging me and the person accepting these terms on its behalf.

Contact: help@thepipelinefixer.com. All notices under these terms must be sent digitally to that address.

2. What this page is, and what it isn’t

These terms cover your use of this website and the free tools on it, and they set the baseline for paid work. Every paid engagement also has its own written sheet — the fixes on it, the cap on each, the weeks and the fee — agreed before anything starts. Where that written sheet and this page disagree, the written sheet wins.

Reading this site does not create a client relationship. That starts when a sheet is agreed and the first invoice is settled.

3. The services

Each paid service is a fix with a flat price and a written cap. The sixteen most asked-for are published on the pricing page and every line is on the itemised list:

• Fixes — a defined piece of work on one problem, such as follow-up, pipeline stages, reporting or CRM setup, delivered inside the cap written against it. Work beyond the cap is written down and agreed, with its price, before it starts. Where fixes built together share work, that work is charged once, as published on the pricing page. Fixes that build something carry the guarantee in section 6.
• Find the leak — a written analysis of your sales process from your own CRM, delivered within seven days of read access to your systems landing. Its fee goes toward the fixes you start within thirty days of it, up to their price. The credit can be smaller than the fee, so that the engagement as a whole stays within the published price list it is quoted from; the sheet shows the exact credit before anything is agreed.
• Keep it running — ongoing monthly work, offered only once something I built is live.
• Sales Ops Power Hour — sixty minutes on one specific problem.

The call before work starts confirms the cause. If it finds a different cause from the one on your sheet, the fix is swapped for the matching one at its listed price. The call cannot raise a listed price.

Prices are published in United States dollars and, from a separate rand price list, in South African rand. Rand prices exclude VAT, if applicable. The currency on the sheet you agree is the currency you are invoiced in. A price held from the pricing page stays at that price for 14 days from the day it is held, with no deposit. Otherwise a published price is what the engagement costs on the day you agree it; published prices can change, and a change never applies to work already agreed and paid for.

4. Payment

A sheet under $2,000 (or R22,000 on a sheet in rand) is paid in full, on one invoice, before work starts. A sheet of $2,000 or more (R22,000 or more in rand) is invoiced in two halves: the first before week one, the second on completion, before handover. Admin access, documentation and your data are handed over the day the second half clears.

Find the leak is paid in full before it starts, and its seven days run from the day read access lands rather than from the day you pay.

Keep it running is invoiced monthly, with a three-month minimum. After the third month it continues month to month and either of us can end it at the end of any paid month.

CONFIRM Late payment: whether interest is charged, at what rate, and after how many days; and whether work pauses on an overdue invoice.

CONFIRM Refunds and cancellation: what happens if you cancel Find the leak before read access is granted, or a fix after its first invoice is paid. The site currently promises neither, and silence here is worse for you than for me.

5. What I need from you

The work depends on access and on decisions, and neither is something I can supply for you. Specifically, you agree to give me read access to the systems being reviewed, to name one person who can make decisions and answer questions, and to respond within a reasonable time when the work is waiting on you.

Where a delay on your side moves the delivery date, the date moves; it is not a failure of the engagement, and it does not extend the guarantee period in section 6.

You confirm that you are entitled to give me access to the data and systems you give me access to, and that doing so does not breach anyone else’s rights or your own obligations.

6. The 30-day adoption guarantee

This is a specific promise and it is worth being exact about what it is.

What it promises. The guarantee starts at handover. If your team isn’t running it thirty days later, I do another thirty days at no charge to find out why and put it right.

What “running it” means. What I built — the stages, fields, sequences, alerts or reports on your sheet — exists in your tools, your team’s live work runs through it, and your people are using it rather than me.

What it does not promise. It is not a promise about revenue, close rates, pipeline value or any other commercial outcome. It is a promise about adoption — that the system you paid for is in use — and nothing further. It is not a refund: the remedy is continued work, not money back.

What suspends it. The guarantee assumes the access, the named decision-maker and the responsiveness described in section 5. If the team the system was built for is not available to be trained, or the systems are not available to be built in, the clock stops until they are.

The guarantee applies to fixes that build something. It does not apply to Find the leak, Review my sales calls or Map the process, which produce findings rather than a system, or to the Answer Audit, the Sales Ops Power Hour or Keep it running.

7. No guarantee of results, and no professional advice

I design and build sales operations. What that produces commercially depends on your market, your offer, your pricing, your people and a dozen things outside any consultant’s control. Nothing on this site, in Find the leak, or in any deliverable is a promise of revenue, growth or any specific commercial result.

Nothing here is legal, financial, tax, accounting or regulatory advice. Where the work touches something regulated — a financial services practice, a law firm’s client intake, a payment provider’s onboarding — I design the operational process; you remain responsible for whether it satisfies your regulator, and you should take qualified advice on that.

8. The free tools on this site

The leak check, the template packs, the industry document packs and the trackers are given away as they are, with no warranty of any kind, and using them is at your own risk.

The leak check in particular is ten questions. It produces an indication of where deals are most likely stalling, based only on the answers you give, and shows the fixes and prices that usually match that indication. It is not a diagnosis, it is not based on your data, and it should not be relied on as the basis for a business decision on its own — which is why the call confirms the cause before anything starts, and why Find the leak exists.

The trackers are Google Sheets. Making your own copy takes you to Google and is between you and Google under their terms. I neither see your copy nor know you made one.

9. Who owns what

Everything on this website — the copy, the diagrams, the Leak Map framework, the mark and the mascot — is mine and stays mine.

The free downloads may be used inside your own business, adapted to it, and shared with your own team, without charge or attribution. They may not be resold, published, or redistributed as your own product or as part of a paid offering.

Paid engagements. On payment in full, the deliverables built specifically for you — your documented process, your CRM configuration, your sequences, your reports — are yours to use, change and keep, permanently. What stays mine is the underlying method: the frameworks, templates, checklists and know-how I bring to every engagement and will bring to the next one. You get an unrestricted right to use those as embedded in your deliverables, and no right to license or resell them on their own.

I may describe the work anonymously, by sector and shape, as the case studies on this site already do. Naming you, or using your logo, needs your written permission first.

10. Confidentiality

Doing this work means seeing your pipeline, your numbers and sometimes your team’s difficulties. None of it is disclosed to anyone else, used for anything other than the engagement, or kept longer than the retention period in the privacy notice. The same applies in reverse to anything I share with you about how I work.

This does not cover information that is already public, that you or I already held independently, or that the law requires be disclosed.

11. Third-party tools

The work usually involves tools I don’t own — a CRM, an email platform, a scheduler. You contract with those providers directly, on their terms and at their prices, and I am not responsible for their availability, their pricing changes or their conduct. I will tell you before recommending anything that costs money.

The monday.com link on this site is an affiliate link and the Wispr Flow link a referral link: a signup through either can be credited to me at no extra cost to you. Each is labelled wherever it appears. It does not change what I recommend, and I will say so plainly if the right tool for you is one I earn nothing from.

12. Case studies and testimonials

The case studies on this site are real engagements, anonymised by sector. The figures in them are what those businesses saw, in their circumstances. They are evidence that the work has worked; they are not a projection of what it will do for you, and results vary with everything described in section 7.

Screenshots captioned “Illustrative example — a composite of real builds. No client data.” are exactly that: constructed to show the shape of a build, containing no real client information.

13. Liability

CONFIRM This section needs a lawyer, not a draft. What belongs here is a cap on liability (commonly the fees paid under the engagement), an exclusion of indirect and consequential loss, and the carve-outs South African law does not allow to be excluded — and the Consumer Protection Act may apply depending on the size of the client, which is exactly the judgment call that needs qualified input.

Whatever is agreed, this is the honest baseline: I am one person doing careful work, and the value at stake in your business is larger than the fee for any engagement.

14. This website

I try to keep this site accurate and available, but it is provided as it is. Prices, availability and content change. Links to other sites are for convenience and are not an endorsement of what is on them.

Use of this site is subject to the privacy notice, which explains what is collected and how analytics consent works.

15. Governing law

These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction. CONFIRM Whether a UK or US client should instead get a jurisdiction clause matching their market, given that about half the work is now UK and US.

16. Changes

These terms may change. The date at the top shows when they last did. A change never applies retrospectively to an engagement already scoped and paid for — that runs on the terms in force when it started.

17. Contact

Questions about any of this: help@thepipelinefixer.com.