Enquiries come in and nobody owns them.
Why do enquiries go unanswered?
Because they land somewhere shared and nobody’s name is on them. Without a routing rule and a reply clock, the first response depends on who happens to look.
What does fixing it cost?
Fix my intake is $2,750, flat, and takes about two weeks. The cap is one enquiry path and one team; over it, the extra is agreed in writing before work starts.
If this is yours, you’ll recognise it.
- The enquiry sits in a shared inbox until someone feels responsible.
- The first reply goes out in two days, or never.
- Nobody can say how many enquiries came in last month, or what happened to them.
Built in your tools, tested in mine.
- One enquiry path from form or phone to booked consultation
- Qualification questions and a routing rule with a named owner at every step
- Booking, confirmation and first-reply templates
- A tracker that shows every enquiry, its owner and its age
03 · The Monday after
Every enquiry from the weekend has an owner and a reply time next to it, and you didn’t ask.
Hold it, then thirty minutes.
The guaranteeThe guarantee starts at handover. If your team isn’t running it thirty days later, I do another thirty days at no charge to find out why and put it right.
- It’s what you ticked, and we start.
- The cause is different, so the fix is swapped at its listed price.
- You’re over the cap, so the extra goes in writing before anything starts.
Two fixes together share the setup.
Taken together, one kickoff and one handover do for both, so the second fix comes off $130. Where the two share real work, that comes off as well, on its own line.
Can’t name it? Start with the Leak Cost Check.
Ten questions and four numbers, no email, a figure on it. If that still doesn’t settle it, Find the leak is seven days in your own CRM for $1,550, and it goes toward the fixes you start inside 30 days.