The form lands in an inbox and dies.
Why do website form enquiries get lost?
Because the form sends to an address, not a person, and doesn’t ask what you need to reply. The enquiry waits for someone to notice, and the first reply is another question.
What does fixing it cost?
Fix the form and routing is $700, flat, and takes about a week. The cap is one form and one destination; over it, the extra is agreed in writing before work starts.
If this is yours, you’ll recognise it.
- The website form emails one address.
- That person is on leave.
- The enquiry asks a question the form never captured, so the first reply is another question.
Built in your tools, tested in mine.
- The right questions and required fields
- Assignment rules so a submission lands with a person, not an inbox
- Notifications that go to a phone
- The destination tested end to end in your platform
03 · The Monday after
A submission at 07:40 is with the right person by 07:41, with everything they need to reply once.
Hold it, then thirty minutes.
The guaranteeThe guarantee starts at handover. If your team isn’t running it thirty days later, I do another thirty days at no charge to find out why and put it right.
- It’s what you ticked, and we start.
- The cause is different, so the fix is swapped at its listed price.
- You’re over the cap, so the extra goes in writing before anything starts.
Two fixes together share the setup.
Taken together, one kickoff and one handover do for both, so the second fix comes off $130. Where the two share real work, that comes off as well, on its own line.
Can’t name it? Start with the Leak Cost Check.
Ten questions and four numbers, no email, a figure on it. If that still doesn’t settle it, Find the leak is seven days in your own CRM for $1,550, and it goes toward the fixes you start inside 30 days.