Sales closes it, then delivery starts from scratch.
Why does the handoff from sales to delivery break?
Because the sale and the delivery live in different heads and different tools. What was promised travels by memory, so delivery starts by asking the client to repeat themselves.
What does fixing it cost?
Fix our handoff is $1,350, flat, and takes about a week. The cap is one handoff between two teams; over it, the extra is agreed in writing before work starts.
If this is yours, you’ll recognise it.
- The client said yes.
- Then the file, the brief and the promises travel by memory to the person who has to deliver.
- The client’s first call to delivery is “so what did you agree with sales?”
Built in your tools, tested in mine.
- What delivery needs before it starts, as required fields
- Who owns the record after the yes, and the trigger that moves it
- A checklist, and the internal and client messages
- Tracking to completion
03 · The Monday after
The deal that closed on Friday is with delivery, complete, with a named owner, before the client asks.
Hold it, then thirty minutes.
The guaranteeThe guarantee starts at handover. If your team isn’t running it thirty days later, I do another thirty days at no charge to find out why and put it right.
- It’s what you ticked, and we start.
- The cause is different, so the fix is swapped at its listed price.
- You’re over the cap, so the extra goes in writing before anything starts.
Two fixes together share the setup.
Taken together, one kickoff and one handover do for both, so the second fix comes off $130. Where the two share real work, that comes off as well, on its own line.
Can’t name it? Start with the Leak Cost Check.
Ten questions and four numbers, no email, a figure on it. If that still doesn’t settle it, Find the leak is seven days in your own CRM for $1,550, and it goes toward the fixes you start inside 30 days.